🔔 ACTIVELY HIRING: Apply for Dutch Speakiing Customer Support Agent for Scandinavian

We are looking for a  Dutch speaker to work in the sunny city of Malaga!

The mission of the team seeking this role is to provide world-class support to customers for a growing start-up. The key objective of the Customer Support Agent is to resolve users’ issues and provide constant support. If you’re a service-minded & speak Dutch  and  are looking for your next job in Malaga, we’d love to hear from you!

Responsibilities

• To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
• To provide users with solutions through information-gathering, analytical troubleshooting and query research
• To deliver a high-quality, smooth, unique and flexible customer experience.
• To protect confidential and sensitive information and materials
• To demonstrate excellent attendance and punctuality
• To operate with honesty, integrity and transparency in all aspects of the work.

Duties:

• To handle queries via the client’s tools and systems (currently through phone calls and email)
• To proactively contribute to the achievement of agreed Service Levels
• To complete all training requirements deemed appropriate for the role, at induction and ongoing.
• To perform any other ad hoc tasks as required for the execution of the client contract.

Essential competencies:

The suitable candidate must have a deep-rooted passion for delivering success.  The suitable candidate will have formidable experience and working knowledge of:

• Excellent communication & interpersonal skills, and highly customer-focused
• Excellent organizational skills
• Quality focus and Policy adherence
• Analytical skills and a keen focus on problem-solving; goal- & service-oriented
• Understanding of, and continuous contribution to, team success
• Flexible, innovative & adaptable to a wide range of topics and tasks
• Ability to efficiently work to specified project delivery deadlines
• Proficiency in Microsoft Office suite
• Excellent attention to detail
• Must be a good team player
• Excellent time management skills

Essential skills and abilities:

• Leaving certificate, or equivalent, and a minimum of 12 months’ Customer Support experience
• Business qualification desirable
• High fluency in Dutch and in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation.
• Ability to deliver information at customer’s knowledge level in an understandable manner
• Ability to apply a logical problem-solving approach to identify the root cause of an issue and reach a resolution promptly.
• Ability to function in a fast-paced environment
• Strong interpersonal skills, with an ability to think independently and follow through effectively

What’s in it for you:

• Work for an exciting startup
• Scandinavian work mentality
• Support with registration in Spain
• Growth opportunities

Are you interested in more information about the opportunity? Send your application today and we’ll contact you to discuss it.

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.