🔔 HIRING: Apply for English-Speaking Team Lead Retail Support to Malaga via

Do you want to bring your leadership skills into an international tech-driven environment? Our client is looking for a Team Lead to head their multilingual Retail Support team in sunny Malaga, Spain!

Join a dynamic support department where you will lead 10–15 IT Supporters, drive improvements across support functions, and collaborate with international leadership. Enjoy a fast-paced environment, global exposure, and opportunities to shape tech support innovation.

About the company
Our client is a global fashion company with a strong tech division of 400+ employees across Denmark and Spain. With a flat structure and agile teams, they push for innovation, continuous development, and technological empowerment within their international retail operations.

What will you do?

• Lead, coach, and support a multilingual team of 10–15 IT Retail Supporters

• Ensure excellent customer service via phone, email, and proactive monitoring

• Drive continuous improvement initiatives with a strong customer focus

• Collaborate with international tech leadership on support development

• Manage performance, motivation, and long-term development of team members

• Facilitate check-ins, team meetings, dailies, and development sessions

• Participate in budgeting and new feature planning

• Expect occasional travel (2–3 times per quarter), primarily within Europe

Candidate profile

• Minimum 3 years of leadership experience in global customer service or IT service desk

• Strong communicator with excellent English skills, Spanish is a plus

• Customer-oriented and analytical mindset

• Experienced in managing multicultural teams

• Proactive, pragmatic, and motivated by team development and results

• Familiar with tools and techniques for running effective IT support functions

Employer offers

• International, multilingual work environment

• Leadership in a dynamic and innovative tech division

• Agile, empowered teams with real influence

• Travel opportunities within Europe

• Office-based position in Malaga, Spain

Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.