HIRING: Client Success Associate at Project Growth – Remote (NG)

Key Responsibilities

• Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.
• Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.
• Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.
• Share client success updates, track coaching call records, and communicate wins effectively.
• Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.

What Success Looks Like

• Efficient client support – Timely responses and accurate issue resolution enhance client satisfaction.
• Engaged online community – Active group management fosters a supportive, interactive space.
• Seamless coaching support – Well-organized scheduling and session management improve client experience.
• Accurate administrative execution – Up-to-date records and streamlined processes ensure operational efficiency.
• Proactive problem-solving – Tasks are managed efficiently with minimal oversight.

Key Qualifications & Skills

• Experience – 1-3 years in customer service, virtual assistance, or client success roles.
• Technical Skills – Familiarity with ticketing systems, CRM tools, and email management platforms.
• Fluent English (C1/C2) – Strong written and verbal communication skills.
• Tech-Savvy & Quick Learner – Proficient in Google Drive, Airtable, Dripify, and ChatGPT.
• Strong Organizational Skills – Ability to manage multiple tasks and meet deadlines efficiently.
• Problem-Solving Ability – Able to assess inquiries, troubleshoot issues, and escalate when necessary.
• Customer-Centric Mindset – Ability to communicate clearly and provide a high-quality client experience.
• Attention to Detail – Accurately track client interactions, updates, and records without supervision.
• Availability – Must be available to work PST hours.
• Work Environment – Reliable internet connection and a quiet, professional workspace.