💡 Opportunity Summary

  • Provide full support to the Service Operations Manager on further projects.
  • Co-ordinate and administer development training in conjunction with the Service Operations Manager to ensure correct coverage.
  • A minimum of 2 years’ experience in service – Field service would be beneficial.


Job Summary

  • To provide continual development of the Nigeria technology project. 
  • Ensure continual process improvement takes place and that procedures are adhered to. Co-ordination and administration of Performance Indicators.
  • Provide full support to the Service Operations Manager on further projects. Implementation of RPI-Repair Process Integration. 
  • Co-ordinate and administer development training in conjunction with the Service Operations Manager to ensure correct coverage.

Responsibilities

  • Analyze condition monitoring data (e.g. S·O·S, inspections, electronic data, site condition of equipment).
  • Provide equipment and/or operation recommendations to customer-facing Dealer representatives derived from condition monitoring data.
  • Provide emergency recommendations to the customer.
  • Build collaborative relationships with other condition monitoring personnel (e.g., S·O·S Intern and customer-facing Dealer representatives (e.g., PSSR, MSR, EMC, ISR)).
  • Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data.
  • Use the Dealer’s business system to extract customer and equipment history.
  • Provide information for condition monitoring lead tracking and resolution.
  • Prepare written reports and recommendations as required by Mantrac.
  • Communicate verbal recommendations as required by Mantrac.
  • Manage 2G/3G conversion project achieving set target.

Requirements

  • Education: Degree/Diploma in Mechanical/Electrical Engineering with at least 5 years relevant experience.
  • Experience: A minimum of 2 years’ experience in service – Field service would be beneficial.

Method of Application


Interested and qualified candidates should send their Applications to: Recruitment@mantracnigeria.com using the Job Title as the subject of the mail.


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