💡 Opportunity Summary
- Provide full support to the Service Operations Manager on further projects.
- Co-ordinate and administer development training in conjunction with the Service Operations Manager to ensure correct coverage.
- A minimum of 2 years’ experience in service – Field service would be beneficial.
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 years
- Location Lagos
- Job Field Data, Business Analysis and AI 
Job Summary
- To provide continual development of the Nigeria technology project.
- Ensure continual process improvement takes place and that procedures are adhered to. Co-ordination and administration of Performance Indicators.
- Provide full support to the Service Operations Manager on further projects. Implementation of RPI-Repair Process Integration.
- Co-ordinate and administer development training in conjunction with the Service Operations Manager to ensure correct coverage.
Responsibilities
- Analyze condition monitoring data (e.g. S·O·S, inspections, electronic data, site condition of equipment).
- Provide equipment and/or operation recommendations to customer-facing Dealer representatives derived from condition monitoring data.
- Provide emergency recommendations to the customer.
- Build collaborative relationships with other condition monitoring personnel (e.g., S·O·S Intern and customer-facing Dealer representatives (e.g., PSSR, MSR, EMC, ISR)).
- Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data.
- Use the Dealer’s business system to extract customer and equipment history.
- Provide information for condition monitoring lead tracking and resolution.
- Prepare written reports and recommendations as required by Mantrac.
- Communicate verbal recommendations as required by Mantrac.
- Manage 2G/3G conversion project achieving set target.
Requirements
- Education: Degree/Diploma in Mechanical/Electrical Engineering with at least 5 years relevant experience.
- Experience: A minimum of 2 years’ experience in service – Field service would be beneficial.
Method of Application
Interested and qualified candidates should send their Applications to: Recruitment@mantracnigeria.com using the Job Title as the subject of the mail.
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