Position Summary We are currently looking for a Customer Service Specialist for the Nespresso brand at Nestlé Business Services. This professional is responsible for all service relationship contacts with our customers.

A Day in the Life

Maintain contact with customers via various communication channels, including phone, email, and chat, for both B2C and B2B clients.
•    Welcome customers and effectively identify their needs to provide tailored solutions.
•    Ensure high customer satisfaction with every interaction, creating a positive and lasting impression.
•    Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
•    Manage complaints effectively by handling customer complaints with empathy and efficiency, turning feedback into opportunities for service improvement.
•    Advise customers and potential customers about our diverse product and service offerings to foster customer loyalty.
•    Spark customer interest by presenting our full product range and its benefits.

What Makes You Successful?
•    One to two years of experience in customer engagement services (required)
•    Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
•    Fluent in Dutch and English (C1 level)
•    Excellent interpersonal and communication skills
•    Ability to multitask effectively
•    Positive mindset with a strong eagerness to learn and a collaborative approach
•    Strong organizational and results-oriented skills to excel in a dynamic environment
•    Demonstrable work ethic and respectful behavior

What We Offer

At NBS, we prioritize our talent and strive to create a stimulating environment where our people can excel professionally, develop personally, and maintain a good work-life balance.
By joining us, you benefit from:
•    Development of your expertise in Nestlé’s Shared Services Business
•    Exclusive access to the Nespresso Credit Club, allowing you to purchase Nespresso products with special employee conditions
•    Being part of a culturally diverse team
•    Opportunities for national and international experience
•    Flexible working environment
•    Engagement and wellness activities
•    Competitive salary with an annual performance-based bonus
•    Meal allowance
•    Flexible benefits: choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.)
•    Membership in the Nestlé Club, with discounts at various partners
•    Free high-quality coffee at the office
•    Special employee discounts at selected retailers
•    Availability of company equipment tailored to your professional needs
•    Medical support available at our office
•    Access to e-learning courses and training programs to help you achieve your career goals
•    Opportunities for career development at both national and international levels