🔔 HIRING: Customer Experience Officer at Zkteco Biometric Limited – NG

Job Description

• Processing orders, forms, applications, and requests.

• Responding promptly to customer inquiries

• Receive correspondences for the company, sign for receipt and facilitate dispatch to the respective office or persons.

• Knowing our products inside and out so that you can answer question

• Cross-selling company’s products to potential and existing customers via phone calls, Whatsapp, or live chat  

• Generate sales leads with the use of appropriate tools

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Communicating with customers through various channels and providing accurate information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Keeping records of customer interactions, transactions, comments, and complaints.

Qualifications

Bachelor’s degree in Communication or any other related field.

Additional Information

• 2 years proven experience 

• Experience with customer management, marketing, and relationship management teams

• Familiarity with CRM systems and practices

Remuneration 

Competitive