🔔 HIRING: Customer Relations Officer at a Media and Technology Company – NG

RESPONSIBILITIES AND ROLE OF CUSTOMER SERVICE OFFICER

•  Manage incoming phone Calls
•  Identify and access customers’ needs to achieve satisfaction
•  Build sustainable relationships and trust with customer accounts through open and interactive communication
•  Provision of accurate and complete information by using the right methods and tools
•  Handle customers complaints, provide appropriate solution and alternatives within the time limits follow up to ensure resolution
•  Clerical work and office filing
•  Keep records of customer interaction, process customers account and file documents
•  Generate sales leads
• Must be social media savvy

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