💡 Opportunity Summary

  • This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive Relationship building, listening to concerns/addressing issues and educating on available products and services.
  • Identify /execute retention Strategies that reduce churn and increase customer loyalty in other to sustain revenue.
  • Professional Qualification in Customer experience management an added advantage.


Purpose of the Job

  • Responsible for proactive relationship building with Customers. This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive Relationship building, listening to concerns/addressing issues and educating on available products and services.
  • Supervise all activities of the customer retention unit. Identify /execute retention Strategies that reduce churn and increase customer loyalty in other to sustain revenue. Gather feedback from customers and provide update to the Leadership.

Expected Key Results

  • Reduce customer churn
  • Increase customer loyalty
  • Customer Retention
  • Manage data usage administration /complaint
  • Elicit concrete information from customers via surveys and campaign for excellent Customer Experience
  • Request processing for customers
  • Complaint tracking.

Educational Qualifications & Functional Skills

  • University Degree in Social Sciences
  • Post Graduate degree (MBA, M.Sc., etc.) an added advantage
  • Professional Qualification in Customer experience management an added advantage

Work Experience:

  • 3+ years of customer loyalty and retention experience
  • Data analysis experience using Excel with pivot tables and statistical analysis.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

Method of Application


Interested and qualified? Go to IpNX Nigeria Limited on careers.ipnxnigeria.net to apply

Apply for this job

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