Join our modern office in Varna, centrally located and promoting teamwork, innovation and personal growth!
About Us
Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years! As a pioneer in automation and innovative solutions, we rely on excellent service for our clients’ customers around the world. With locations in 60 countries – including Bulgaria since 2008 – we are a diverse team of over 2,000 committed colleagues who serve customers in 17 different languages ​​from Sofia, Varna, Burgas, Ruse or from their home office.
We also support applicants who want to move to Varna from other cities for the position.
After completing the two-month training and orientation, the position can also be performed on a 4, 6 or 8 hour per day basis.
*** 500 EURO SIGN IN BONUS***

Your next exciting career opportunity:
As a Customer Support Specialist (m/f/d) with German and English, you will take on a central role in supporting our customers. You are the first point of contact and help them via chat and email – with a high level of friendliness, empathy and professionalism. The project is non-voice with the ability to make callbacks if necessary.
Your tasks:
Processing customer inquiries – mainly via chat and email
Accurate documentation of all customer contacts and cases in the CRM system
Compliance with communication guidelines and internal processes
Routing complex or sensitive cases to relevant teams – with ongoing customer communication
Work efficiently with multiple systems at the same time

Your profile:
German at a native speaker level (C1–C2) and good knowledge of English (at least B2)
Very good written and oral expression
High level of computer skills and technical understanding
Accuracy, reliability and structured working methods
Previous experience in customer service or a customer-facing role is an advantage

What we offer you:
Very attractive salary and long-term job security through a permanent contract
Work from our office in Varna
Flexible working hours
21 days of paid annual leave
Additional health and life insurance
Meal and gift vouchers
Travel allowance
Employee recognition programs
Individual training and further training
Clear career paths and internal advancement opportunities
A pleasant, modern working environment with cozy break areas
Assistance with moving to Varna from other cities
Apply now – we look forward to receiving your application!
*** The 500 Euro sign in bonus is paid out with the first salary