🔔 HIRING: Entry-level Account Manager at CredPal – NG

Purpose Statement

• We are looking for talented Entry Account Manager(s) to assist with educating customers on product values and understanding customers’ needs.
• The Account Manager’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.
• You should also be able to liaise with the appropriate departments to resolve customer complaints.

Key Deliverables

• Drive conversion, sales, and utilization of the company’s products and services.
• Communicating with customers to understand their needs and explain product value.
• Building relationships with customers based on trust and respect.
• Collaborating with internal departments to facilitate customer needs fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes
• Identifying industry trends.
• Acting as a customer advocate with a focus on improving the customer experience.
• Calling existing and potential customers to persuade them to the company’s products and services.
• Processing all customer requests accordingly.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Preferred Qualifications & Requirements

• Candidates should possess a Bachelor’s Degree qualification with 0 – 1 year of work experience.
• Basic excel skills.
• Excellent communication skills, capable of building trusting relationships.
• A team player
• Ability to perform in fast-paced environments.
• Flexibility to work various shifts.