🔔 HIRING: Front Desk Officer at Musada Hotels and Luxury Suites – NG

Job Description

•  Perform all check-in and check-out tasks
•   Manage online and phone reservations
•  Inform customers about payment methods and verify their credit card data
•  Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payment

Requirements

• Candidates should possess a Bachelor’s Degree / OND qualification with 2 – 5 years PROVEN work experience.

Interested and qualified candidates should forward their CV to: people@musadahotels.com using the position as subject of email.