About the Role
Join Sutherlanda global leader in Customer Experience with 37+ years of expertise. We are looking for motivated German-speaking candidates to join our team in a non-voice, chat, and email support role.
This is an entry-level positionperfect for anyone starting a career in customer support.
As a Customer Support Specialist, you will:

• Assist customers via chat and email
• Provide accurate information and resolve inquiries
• Document all customer interactions in the CRM
• Escalate complex cases to specialized teams when needed
• Work efficiently across multiple systems

Full-time training is provided, and afterwards you can work on a 4-, 6-, or 8-hour basis.

• German C1–C2 and English B2
• Good communication and writing skills
• Solid computer literacy
• No previous experience required
• Interest in customer support and technology is a plus

• Attractive salary package
• 500 EUR Sign In bonus
• Permanent contract with long-term stability
• Flexible working hours
• Work on-site in our modern Varna office
• 21 days paid annual leave
• Health and life insurance
• Meal and gift vouchers
• Transportation allowance
• Professional training and coaching – 4, 6 or 8 hour shifts possible after training
• Clear career growth opportunities