🔔 HIRING: Guest Service Agent at Bible Society of Nigeria – NG

Key Responsibilities

The successful candidate will among others do the following:

• The position manages guests’ reservations and attends to their enquiries and complaints promptly.
• He is responsible for the checking in and out of guests.
• He ensures guests’ privacy, and ensures guest complaints are promptly and adequately addressed.
• He ensures that daily sales report is transmitted to the management.
• Hhe ensures comprehensive preparation of hand over note as shift report to another colleague to follow-up
• Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.

Personnel Specifications

• The applicant must possess a National Diploma in Social Sciences or Hotel and catering Management with minimum of 2 years cognate experience from reputable hotels or guest houses.
• Must possess good interpersonal, communication and relational skills.
• Must possess ability to handle and solve customer’s problem promptly.
• Must be computer literate, a team player; flexible, not easily provoked, highly sensitive and security conscious, customer-centric and always hungry for and able to deliver timely results.

Interested and qualified candidates should send their Applications, attaching typed Curriculum Vitae (CV) and Photocopies of their Credentials to “the General Secretary / CEO” via: vacancy@biblesociety-nigeria.org using the Job Title as the subject of the mail.

Note

• Only shortlisted candidates will be invited for an interview.
• Only male applicants will be considered.