A University of Milan is looking for someone to join an internship program in the role of ICT service desk assistant.

You will join the ICT Unit and have the opportunity to support the team in the Front Office activities of the Department Service Desk. In particular, you will be able to contribute to the following activities:

– 1st level Service Desk (Front Office) for Department staff, both on-site and remotely (Windows and Linux).

For example:

– Printer/WiFi/VPN/email configuration;

– Entry-level troubleshooting;

– Support for on-site IT audit activities;

– Installation and advanced configuration of individual workstations and/or computer rooms, including various types of computing and engineering software (Windows and Linux);

– Hardware diagnostics and maintenance for PCs, notebooks, and workstations;

– Audio/video support for departmental meeting rooms;

– Logistical support in IT asset and warehouse management;

– IT office support activities for identifying requests and gathering information, with possible escalation to the 2nd level;

At the end of the training course, you will be familiar with the strategies and architectures, hardware, and software specific to a complex organization, as well as have knowledge of operating systems.

You will also have direct experience of a complex network infrastructure and the main communication protocols used in enterprises and data centers.

-A university in Milan is looking for a figure to include in an internship in the role of ICT Service Desk Assistant.
You will become part of the ICT Unit and will have the opportunity to support the team in the Front Office activities of the Department Service Desk. In particular, you will be able to offer your contribution in the following activities:
– 1st level Service Desk (Front Office) for those belonging to the Department, both in person and remotely (Windows and Linux).
For example:
– Printer/WiFi/VPN/email configuration;
– Troubleshooting entry level;
– Support on-site IT audit activities;
– Installation and advanced configuration of individual workstations and/or in calculation rooms, including different types of calculation and engineering software (Windows and Linux);
– Diagnostics and hardware maintenance for PCs, notebooks and workstations;
– Audio/video support for departmental meeting rooms;
– Logistics support in asset and IT warehouse management;
– IT office monitoring activities for identifying requests and collecting information, with possible escalation to the 2nd level;
At the end of the training course you will have acquired familiarity with the strategies and architectures, hardware and software, typical of a complex organization, as well as a knowledge of operating systems.
You will also have direct experience of a complex network infrastructure and the main communication protocols used in the enterprise and in data centers

IDEAL PROFILE: High school diploma, good knowledge of English. Good knowledge of the Office suite (preferable)

IDEAL PROFILE: Diploma, good knowledge of English. Good knowledge of the Office package (preferred).

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The offer is open to all persons in accordance with equal opportunities, diversity and inclusion (pursuant to Legislative Decrees 198/2006, 215/2003 and 216/2003).

Offer reserved for candidates with a valid work permit for Italy

Italian Language minimum level B2 is Mandatory

The offer is aimed at all people in compliance with equal opportunities in gender, diversity and inclusion (pursuant to Legislative Decree 198/2006, 215/2003 and 216/2003)

Offer reserved for candidates in possession of a regular work permit for Italy

Knowledge of the Italian language at least B2 level is essential