💡 Opportunity Summary
- 1 year of IT support experience in a medium to large law firm (international firm preferred) to serve as first point of contact to work directly with attorneys, staff, professional managers, and firm directors.
- Specialist will be customer service driven with excellent communication and organizational skills, including the ability to interact effectively with a diverse range of customers in a calm and professional manner at all times, particularly under deadlines.
Job title
IT Support SpecialistCompany
Kent Daniels & AssociatesPosition: IT Support SpecialistLocation: Downtown Los Angeles, CA (Remote, must be able to go into the LA office for the first month for training and once quarterly)Pay: $65,000 to $75,000 annuallyExperience: 1 year of IT support experience in a medium to large law firm (international firm preferred) to serve as first point of contact to work directly with attorneys, staff, professional managers, and firm directors. Role reports to Director of Helpdesk and Support Services.Education: A bachelorÂ’s degree or 2 years of IT support experience is required.Type: Full-time; Direct HireSchedule: Monday – Friday, 12:00pm to 8:00pmKent Daniels & Associates is seeking an IT Support Specialist to join our dynamic law firm client!
Job Description:
- Responsible for being the first reachable asset for IT support issues/requests.
- Be the frontline for telephone and email support of all the firmÂ’s authorized technology and related services including troubleshooting and resolving technical issues.
- Resolve end-user calls presented by phone, email, or face-to-face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.
- Monitor incident queue dashboard and resolve all assigned IT incidents using ServiceNow ticketing system (workload average of 25 to 35 incidents a day).
- Escalate incidents to Level II or appropriate support teams.
- Maintain a 1:1 call-to-ticket ratio and knowledge share by creating or modifying knowledgebase entries.
- Will lend support to IT System Engineers and must be able to resolve Help Desk incidents and requests related to technology quickly, pleasantly and efficiently.
- Other duties include collaborating on application testing, firm-deployed images, and updating technical documentation.
- Working with IT team members on additional requests.
Position Requirements:
- Proficient in document management systems; legal template and numbering software; document comparison software; Timekeeping software; Adobe Acrobat Professional; and Microsoft Office (Excel, Outlook).
- Preferred candidate will have experience supporting maintenance activities in Active Directory, including creating and removing accounts.
- Administering distribution lists, mobile devices, and mailboxes within the Microsoft Exchange Administrator console.
- Troubleshooting Microsoft Windows 10, including performance and connectivity, and installing, servicing, and supporting Dell computer hardware.
- Specialist will be customer service driven with excellent communication and organizational skills, including the ability to interact effectively with a diverse range of customers in a calm and professional manner at all times, particularly under deadlines.
- Ability to quickly learn new software applications and legal-specific software packages.
Job Description:
- Responsible for being the first reachable asset for IT support issues/requests.
- Be the frontline for telephone and email support of all the firmÂ’s authorized technology and related services including troubleshooting and resolving technical issues.
- Resolve end-user calls presented by phone, email, or face-to-face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.
- Monitor incident queue dashboard and resolve all assigned IT incidents using ServiceNow ticketing system (workload average of 25 to 35 incidents a day).
- Escalate incidents to Level II or appropriate support teams.
- Maintain a 1:1 call-to-ticket ratio and knowledge share by creating or modifying knowledgebase entries.
- Will lend support to IT System Engineers and must be able to resolve Help Desk incidents and requests related to technology quickly, pleasantly and efficiently.
- Other duties include collaborating on application testing, firm-deployed images, and updating technical documentation.
- Working with IT team members on additional requests.
Position Requirements:
- Proficient in document management systems; legal template and numbering software; document comparison software; Timekeeping software; Adobe Acrobat Professional; and Microsoft Office (Excel, Outlook).
- Preferred candidate will have experience supporting maintenance activities in Active Directory, including creating and removing accounts.
- Administering distribution lists, mobile devices, and mailboxes within the Microsoft Exchange Administrator console.
- Troubleshooting Microsoft Windows 10, including performance and connectivity, and installing, servicing, and supporting Dell computer hardware.
- Specialist will be customer service driven with excellent communication and organizational skills, including the ability to interact effectively with a diverse range of customers in a calm and professional manner at all times, particularly under deadlines.
- Ability to quickly learn new software applications and legal-specific software packages.
Expected salary
$65000 – 75000 per yearLocation
Los Angeles, CAJob date
Thu, 15 May 2025 22:40:08 GMTApply for the job now!
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