🔔 HIRING: Key Account Associate (Ogun) at TeamAce Limited – NG

Responsibilities

• Build relationships with senior stakeholders and manage account planning.
• Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe.
• Advise clients on the most effective ways to use the Posist Products.
• Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs.
• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn.
• Identify and build Up-selling and cross-selling opportunities within your existing accounts and, taking EBR’s on the annual basis.
• Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.).

Requirements

• Minimum of an HND / B.Sc Degree in any related field.
• 1 – 3 years experience in Similar Industry.