💡 Opportunity Summary
- We are seeking a proactive and detail-oriented QAQC Field Officer to join our team in Lagos.
- This role plays a vital part in post-metering resolution activities within the business unit, supporting the NMD Field Supervisor in ensuring metering accuracy and customer satisfaction.
- Resolve technical and non-technical customer metering issues within 24 hours for Band A and 72 hours for non-Band A escalations.
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 0 – 2 years
- Location Lagos
- Job Field Engineering / Technical 
Role Purpose
- We are seeking a proactive and detail-oriented QAQC Field Officer to join our team in Lagos.
- This role plays a vital part in post-metering resolution activities within the business unit, supporting the NMD Field Supervisor in ensuring metering accuracy and customer satisfaction.
Key Responsibilities
- Resolve technical and non-technical customer metering issues within 24 hours for Band A and 72 hours for non-Band A escalations.
- Investigate metering complaints and provide technical feedback on findings.
- Document daily field activities using Mobiform and CRM systems.
- Conduct quality checks on NMD field metering operations across business units.
- Perform pre-surveys for customers with underground cabling to determine optimal metering points.
- Maintain high standards of quality across all metering initiatives.
- Ensure compliance with Quality Management System and Occupational Health & Safety regulations.
- Execute additional duties as assigned in line with work processes and SLAs.
Minimum Requirements
- First Degree in Social Sciences or Engineering.
- 0 – 2 years post-qualification experience.
Skills & Competencies:
Technical Competencies:
- Basic understanding of industry regulatory requirements and energy auditing.
- Strong knowledge of electrical wiring and cable specifications.
- Analytical thinking and effective monitoring skills.
Behavioural Competencies:
- Attention to detail and commitment to task.
- Ability to work under pressure and manage multiple tasks.
- Excellent communication and interpersonal skills.
Method of Application
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