🔔 HIRING: Retail Cluster Head at Wema Bank Plc – NG

Role Description

• This is a full-time, on-site role for a Retail Cluster Head at Wema Bank Plc, located in Oshogbo.
• The Retail Cluster Head will oversee all retail banking operations across multiple branches within the assigned cluster.
• Daily responsibilities include overseeing banking services, ensuring compliance with regulatory standards, driving sales and customer service excellence, and providing strategic leadership to branch teams.
• The role requires monitoring financial performance, identifying growth opportunities, developing customer engagement strategies, and mentoring staff to meet performance goals.

Qualifications

• Proven leadership and team management skills, with experience in motivating and developing teams to achieve operational and sales targets.
• Strong expertise in financial planning, retail banking, and business strategy, including ability to identify growth opportunities and drive customer acquisition.
• Proficiency in customer relationship management, customer service, and resolving client concerns efficiently.
• Good analytical, communication, and decision-making skills to manage daily operations and develop strategic initiatives effectively.
• Thorough understanding of banking regulations, compliance practices, and risk management principles.
• Demonstrated ability to work efficiently on-site and adapt to dynamic business environments.
• Bachelor’s degree in Banking, Finance, Business Management, or a related field; relevant professional certifications are an added advantage.
• Experience in the banking or financial services sector, preferably in retail operations or branch management, is highly desirable.