🔔 HIRING: Senior Relationship Manager, Priority at Standard Chartered Bank – NG

Job ID: 549737
Location: Port Harcourt
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time

Key Responsibilities

• Lower number of high-value clients in portfolio compared to Senior Priority Banker
• All other mandates similar to Senior Priority Banker
• Advise Personal Clients approaching Bank with complex inv. needs
• Lower number of high-value clients in portfolio compared to Senior Priority Banker
• All other mandates similar to Senior Priority Banker

Engaging and deepening activities:

• Methodically engage (remote):
  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation
  • Needs /anchor products:
  • Individual banking products (Deposits, Wealth Products, Mortgage, CC)

Meet & deep sell (remote & in person):

• Meet in person to meet advisory needs(once a month/quarter):
  • Connect client with specialists
  • Set up products
  • Conduct/connect for periodic KYC
  • Conduct fulfillment & activate
  • Needs /anchor products:
  • Individual banking products (Deposits, Wealth Products, Mortgage, CC)

Service (remote):

• Refer most servicing activities to Client Service Managers
• Needs /anchor products:
• As needed by clients

Acquiring on referrals:

• Connect & prepare (remote):
  • Connect & start up referred leads (includes Personal clients in Branch with more advanced needs)
  • Explain proposition & requirements in full
• Needs/anchor products:
  • PL, CASA, CC, Wealth Products

Meet, deep sell & train (in person):

• As above

Meet, listen and determine further needs:

• Set up anchor products & initiate cross-sell
• Conduct/connect for KYC
• Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
• Conduct fulfillment & activate
• Needs /anchor products:
  • As above

Key Relationships (Internal)

• Source of Leads
• Priority Wealth Specialist
• Priority Client Service Manager
• Priority Senior RM
• Priority Mortgage Specialist
• KYC
• Sales force generated – limited
• Analytics
• Member-Get-Member (client referrals)
• Other referrals from ecosystem
• Clients assigned to RM – NTB & NTS

Associated Clients Journey:

• Acquiring from individual client referrals
• Actively engaging during the first 3 months (with NTB/ NTS – early engagement) – uncover client life cycle needs
• Proactively reaching out to client for advice discussions (incl. providing clients access to Specialists); to enable in retaining clients at risk of attrition
• Proactively engaging with “Hidden Priority” & unqualified clients
• Migrating to Private Banking
• Delivering on transactions, service requests, Mobile/Web training
• Updating KYC and CDD/AML
• Managing clients credit situation
• Managing Newly Affluent

Skill Requirements
Product Broadening:

• Enhanced multi-product Priority knowledge
• Market and competition knowledge
• Client engagement
• Needs-based relationship deepening skills
• Presentation and soft skills tailored to engaging Affluent Clients
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions
• Branch Banking risks & Processes

Journey Completion:

• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Ability to match solutions to client needs
• Understanding of Priority KYC principles

Dimensions
In/Outbound ETB Advice & Sales:

• Client deepening and retention
• Portfolio of “high-value” Priority Clients besides other clients
• Engage Priority & hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
• Meet clients when required (i.e. once a month)
• Prepare and educate clients to interacting via Mobile/Web, Client Centre
• Covers for members of Priority Team when they are not available (team)

NTB Referrals from Clients:

• Acquire and activate new clients referred from ETB clients.