💡 Opportunity Summary

  • We are looking for an experienced and professional Technical Support Officer who will provide first-line technical support to clients and assist with systems deployment, updates, and monitoring.
  • This role requires strong problem-solving skills, attention to detail, and excellent communication abilities to effectively support users and maintain client satisfaction.
  • Interested candidates should possess a B.


Description

  • We are looking for an experienced and professional Technical Support Officer who will provide first-line technical support to clients and assist with systems deployment, updates, and monitoring.
  • This role requires strong problem-solving skills, attention to detail, and excellent communication abilities to effectively support users and maintain client satisfaction.

Objectives of this Role

  • Resolve support tickets quickly and professionally.
  • Assist with DevOps and QA tasks.
  • Help maintain platform documentation and reliability.

Your Tasks:

  • Monitor infrastructure and application performance.
  • Assist in deployment processes and rollback procedures.
  • Respond to client requests and escalate complex issues.
  • Maintain internal FAQs and knowledge base.
  • Help test new configurations and automation scripts.

Requirements
Required Skills and Qualifications:

  • Basic understanding of Linux, containers, and support tools.
  • Interested candidates should possess a B.Sc Degree with 2+ years in tech support or DevOps environment.

Preferred Skills and Qualifications:

  • Certification in Helpdesk or DevOps fundamentals.
  • Familiarity with Ansible or container platforms.

Benefits

  • Competitive salary.

Method of Application


Interested and qualified? Go to Catilas Resources Limited on apply.workable.com to apply

Apply for this job

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